North Sea inflatable boats are backed by a 3 year warranty (For personal use) or 2 year warranty (For commercial use) from us.
The boat's hull, floor, hull attachments and accessories, but not limited to, floorboards, seats, rope holders, oar locks, oars, rope, air pump, lifting handles, D rings, valves, seat webbing, and transom integrity are covered by this limited warranty for 1 year from the date of delivery.
The repair, replacement of parts, or the performance of service under this warranty does not extend the life of this warranty to beyond its original expiration date.
Buying from us means never having to have to worry about the minor things.
We carry many extra parts in stock for your convenience. Customer service is our driving point and we want to make sure you are taken care of. Here at North Sea, your satisfaction is important to us.
This is why we have carefully thought out and implemented every design feature on our boats. Having the best product for our customers is what we do!
If there is any defect in the product upon delivery, North Sea is to be notified by the purchaser within 3 days otherwise the product will be deemed to have been delivered in good order and condition.
The warranty does not cover the followings:
If any product purchased is used for rental or other commercial purposes by a corporation, partnership, company, organization or association including without limitation to camps, clubs, resorts, schools, or the like, then the term of this limited warranty is limited to a period of 120 days for parts and 2 years for boats from the date of delivery.
The warranty is not transferable.
The owner/operator is responsible for safe operation and safety of its passengers. It is mandatory the owner/operator follows all provincial and federal requirements like licensing, safety requirements and safety gear required. We strongly recommended that the operator read and understand its entire manual before operating the boat. Be sure at least one additional person on board is instructed in the basics in case of an emergency and the operator is unable to operate the boat.
North Sea does at our discretion accept returns within 7 days of the receipt of product.
All returns are at our sole discretion and must be agreed to by us in advance of the return.
Please remember to open your box carefully so you don't damage your boat.
All returns to us are subject to 45% restocking fee.
All order cancellations are subject to 25% order cancellation fee.
All returns must be accompanied with a valid Return Authorisation Number on the shipping label.
We reserve the right to refuse any returns that:
All costs incurred in returning the product to us are purchaser’s responsibility. It is purchaser’s responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. We accept no responsibility for goods lost or damaged in transit. It is purchaser’s responsibility to insure them.
North Sea will at its sole and absolute discretion determine whether any warranty applies to any fault claimed in respect of the product and if we determine that the warranty applies we will at our sole and absolute discretion either: